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Refund Policy
At Ramnagar Tour & Travels, we strive to provide exceptional service and ensure your satisfaction with every aspect of your travel experience. However, we understand that there may be circumstances where you need to cancel your booking or request a refund. Please review our refund policy below for more information:
Booking Cancellation
1.1. Tour Packages: If you need to cancel your booking for a tour package, please notify us at least 1 day before the scheduled departure date to be eligible for a refund. Cancellation requests made after this time frame may be subject to cancellation fees or non-refundable deposits, as outlined in the terms and conditions of your booking.
1.2. Customized Itineraries: Customized itineraries are tailored to your specific preferences and requirements. Cancellation policies for customized itineraries may vary depending on the services and accommodations booked. Please refer to your booking confirmation or contact us directly for more information.
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Refund Eligibility
Refunds are issued based on the terms and conditions of your booking and the cancellation policies of our suppliers, including hotels, transportation providers, and tour operators. Some bookings may be non-refundable or subject to cancellation fees imposed by our suppliers.
Refunds are typically processed within 10 business days of receiving a valid refund request. The refund will be issued to the original form of payment used for the booking unless otherwise specified.
Refund Process
To request a refund, please contact our customer service team by email or phone. Provide your booking details, including the booking reference number, and the reason for your refund request.
Our customer service team will review your request and communicate the refund process and any applicable fees or conditions.
Once your refund request is approved, we will process the refund according to the terms outlined in our refund policy.
Exceptions
In cases of unforeseen circumstances, such as natural disasters, government advisories, or other events beyond our control, we reserve the right to modify or adjust our refund policy as necessary to accommodate our customers.
Refunds for unused portions of travel services, such as accommodations, transportation, or activities, may be subject to the policies of our suppliers and may not be fully refundable.
To enhance your wildlife encounter, we provide highly knowledgeable and professional naturalist guides who are well-versed in the intricacies of Jim Corbett National Park. They possess a deep understanding of the park’s ecosystem, animal behavior, and local culture. Our guides will accompany you throughout the safari, sharing their expertise and ensuring that you gain valuable insights into the park’s remarkable flora and fauna.
Contact Us
If you have any questions or concerns about our refund policy, please don’t hesitate to contact us. Our customer service team is here to assist you and ensure that your travel experience with Ramnagar Tour & Travels exceeds your expectations.